General
Kavach reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of these terms.
Products & Availability
All products displayed on the website are subject to availability.
As many of our products are handcrafted, customized, or made-to-order, slight variations in color, finish, texture, size, or stone appearance may occur. These natural variations are not considered defects.
We reserve the right to discontinue or modify products at any time.
Pricing
All prices displayed on the website are listed in INR unless stated otherwise.
Prices may change without prior notice.
While we make every effort to ensure accurate pricing, Kavach reserves the right to cancel or refuse any order in case of pricing or listing errors.
WhatsApp Orders
Kavach currently processes orders primarily through WhatsApp communication.
An order is considered confirmed only after:
- discussion and confirmation through WhatsApp,
- product availability verification,
- and successful payment confirmation where applicable.
Customers are responsible for reviewing all order details before confirming their purchase.
Customized & Personalized Orders
Customized or personalized jewellery orders are specially created based on customer requirements.
Once confirmed, customized orders may not be eligible for cancellation, exchange, or refund unless the item arrives damaged or incorrect.
Customers are responsible for providing accurate customization details.
Shipping
Estimated shipping timelines may vary depending on:
- product availability,
- customization requirements,
- delivery location,
- or courier delays.
Kavach is not responsible for delays caused by third-party courier services or unforeseen circumstances.
Returns & Exchanges
Return or exchange eligibility may vary depending on the product category and customization involved.
Products showing signs of use, damage, alteration, or improper handling may not qualify for returns or exchanges.
Customers must contact us within the applicable return window for any concerns.
Product Care
Jewellery should be handled with care and stored properly to maintain its appearance and longevity.
Kavach is not responsible for damage caused due to:
- improper handling,
- exposure to chemicals,
- moisture,
- perfumes,
- or normal wear and tear.
Intellectual Property
All website content including:
- images,
- branding,
- graphics,
- product descriptions,
- logos,
- and designs
are the intellectual property of Kavach and may not be copied, reproduced, or used without permission.
Limitation of Liability
Kavach shall not be held liable for:
- indirect or incidental damages,
- delays beyond our control,
- misuse of products,
- or losses resulting from website interruptions or technical issues.
Third-Party Services
Our website may use third-party services including:
- payment gateways,
- shipping providers,
- analytics tools,
- and communication platforms.
We are not responsible for the policies or actions of third-party platforms.
Governing Law
These Terms & Conditions shall be governed in accordance with the laws of India.
Contact Us
For any questions regarding these Terms & Conditions, you may contact us at:
Email: your-email@example.com
Phone / WhatsApp: +91 70190 64243