At Kavach, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
By using our website, you agree to the practices described below.
Information We Collect
When you interact with our website, we may collect:
- Name
- Phone number
- Email address
- Shipping and billing details
- Order information
- WhatsApp communication details
- Device and browser information
- Website usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and manage orders
- Communicate with you regarding products or orders
- Provide customer support
- Send order updates through WhatsApp, email, or phone
- Improve website experience and performance
- Prevent fraudulent activity
- Share promotional offers or updates if you opt in
WhatsApp Communication
Kavach currently accepts and manages orders through WhatsApp communication.
When you contact us through WhatsApp, the information shared during the conversation may be used to:
- confirm orders,
- provide support,
- discuss customization,
- share shipping updates,
- and manage customer service.
We do not sell or misuse your personal conversations or contact details.
Cookies & Analytics
Our website may use cookies and third-party analytics tools to:
- understand visitor behavior,
- improve website performance,
- personalize user experience,
- and measure marketing effectiveness.
You can disable cookies through your browser settings if preferred.
Payments
We may use trusted third-party payment providers to process transactions securely. We do not store your complete card or payment details on our servers.
Product Customization
For customized or personalized jewellery orders, any names, initials, references, or customization details shared by you are used solely for fulfilling your order.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- shipping and logistics partners,
- payment providers,
- website or technical service providers,
- or legal authorities when required by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee complete security, and users share information at their own discretion.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external websites.
Your Rights
You may request to:
- access your personal information,
- correct inaccurate details,
- or request deletion of your data by contacting us.
Updates to This Policy
Kavach may update this Privacy Policy from time to time. Changes will be reflected on this page.
Contact Us
For any privacy-related questions or concerns, you can contact us at:
Phone / WhatsApp: +91 70190 64243